The right of withdrawal is governed by Legislative Decree 206/2005 (consumer protection in contracts concluded at a distance).

The right of withdrawal can be exercised by the Customer no later than 14 calendar days from receipt of the ordered goods.

The Customer-consumer (ie a natural person who purchases the goods for purposes not attributable to his professional activity, or does not make the purchase by indicating in the order form a reference of VAT number) has the right to withdraw from the purchase contract for any reason. The right of withdrawal belongs exclusively to the Customer - the final consumer who purchases for purposes unrelated to his own economic and working activity and who therefore purchases by communicating to the Supplier, together with the personal data, his own Tax Code. The purchased products can be returned with full refund of the amount paid, except for the shipping costs for the return of the material. Shipping costs will not be charged only if the product is found to be defective.

To make a return simply follow these guidelines . However, before returning the material, it is advisable to contact the offices of FRAMATEK di Franco Tesè by sending an email with a request for authorization to return to the address

The material must be returned intact in all its parts, including packaging. Software products will only be refunded if returned unused and in their original sealed packaging. The return must be made exclusively through the express courier indicated at the time of the authorization request.

The right of withdrawal does not apply to the Customer who purchases for purposes related to his / her work activity (eg: instrumental use, resale, etc.) and who therefore communicates his / her own VAT number. The right of withdrawal is also excluded in the following cases:

  • Purchase of packaged products, whose original packaging has been tampered with or damaged by the Customer;
  • Purchase of products whose price is linked to fluctuations in financial market rates that the Supplier is unable to control;
  • Purchase of goods made to measure or personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
  • Purchase of sealed computer software, opened by the consumer.
  • Purchase of harmonicas, reeds, mouthpieces and all accessories that come into direct contact with the mouth and saliva.

Furthermore, the right of withdrawal does not apply to goods shipped and not yet collected, on pain of payment of the shipping cost multiplied by two (round trip).

The right of withdrawal is exercised by sending the Customer, within the term indicated above, a registered letter with acknowledgment of receipt addressed to the owner of the site or via online procedure on this page . This communication must necessarily contain everything indicated below:

  • The document number (invoice - transport document) for which the withdrawal is exercised;
  • The express will of the Customer to withdraw from the purchase contract in whole or in part;
  • The description and the codes of the items for which the right of withdrawal is exercised;
  • Copy of the purchase document (invoice - transport document) relating to the order subject to withdrawal;
  • Customer's bank details (current account, ABI, CAB, account holder if different from the Customer).

In the absence of the requirements referred to in points 1 and 2 above, the Supplier will not be able to recognize the right of withdrawal to the Customer. For the correctness of the relationship, the Customer undertakes to preserve and keep the products received with the utmost care and diligence and for which he intends to exercise the right of withdrawal, keeping them intact together with the original internal and external packaging, as well as all hardware and software accessories. supplied with each product such as by way of example: drivers, cables, adapters, plugs, tools, etc. Following receipt of the registered letter with which the Customer communicates his will to exercise the right of withdrawal, the Supplier, having verified the correspondence with the requirements indicated above, will communicate by e-mail to the Customer the number (called DDR) to make the return. of the products to the Supplier. the Customer undertakes to return the products for which the right of withdrawal has been exercised no later than 14 (fourteen) days from the communication of the DDR by sending the goods to the supplier and taking care to clearly indicate on the outside of the packaging the number of DDR. The costs and risks of transport for the return are fully borne by the customer. The return of products that are not intact, deteriorated or lacking accessories or original equipment, will not be accepted by the Supplier and will be returned to the sender with an increase in transport costs. Once the Supplier has received the goods in accordance with the above and carried out the necessary checks, he will refund the Customer in the shortest possible time and surely (within 14 calendar days).


The art. 57 of the Italian Civil Code establishes that "The consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods"


Consumers resident in Europe are informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to contracts for the sale of goods and services stipulated online and / or deriving from them. Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this site. The European ODR platform is available at the following link:

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